Privacy Policy
Effective Date: May 28, 2026
Last Updated: October 15, 2026
Inkica ("we", "our", or "us") operates the Inkica ERP platform available at inkica.com. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
We collect the following types of personal information:
From sellers (our users):
- Email address and name (for account registration)
- Business information
From marketplace integrations (eBay, Etsy, TikTok Shop, Shopify, Amazon) on behalf of sellers:
- Buyer name, and phone number or email address where the marketplace provides them (from orders). We do not request buyer email addresses from Etsy.
- Shipping address (address line, city, state, ZIP/postal code, country)
- Order details (items, quantities, prices)
Automatically collected:
- IP address and browser information (for security and analytics)
- Usage data (pages visited, features used)
2. How We Use Your Information
We use the information we collect to:
- Sync and manage orders from connected marketplaces
- Route orders to print-on-demand fulfillment factories
- Provide order tracking and production status updates
- Send account and service emails to sellers (our users). We do not email marketplace buyers, and we never contact Etsy buyers.
- Let sellers read and reply to their own eBay buyer messages from Inkica, through eBay's messaging system
- Improve and maintain our platform
- Comply with legal obligations
3. Data Storage and Security
- All data is stored on AWS infrastructure located in the United States
- Buyer email addresses and phone numbers are encrypted using AES-256 encryption
- OAuth tokens from marketplace integrations are encrypted and never stored in plain text
- We implement industry-standard security measures to protect your data
4. Third-Party Services
We integrate with the following third-party services to provide our platform:
| Service | Purpose |
|---|---|
| eBay API | Order sync, tracking updates and listing management |
| Etsy API | Order sync, tracking updates and listing management |
| TikTok Shop API | Order sync, tracking updates and listing management |
| Shopify API | Order sync and tracking updates |
| Amazon SP-API | Order sync |
| ShipStation | Shipping addresses and tracking updates for Etsy orders |
| Printiz | Print fulfillment |
| Tayga | Print fulfillment |
| Printposs | Print fulfillment |
| RIIN | Print fulfillment |
| LENFUL | Print fulfillment |
| SNEX | Print fulfillment |
| Print Geek | Print fulfillment |
| Printify | Print fulfillment |
| Printway | Print fulfillment |
| FlashPOD | Print fulfillment |
| OnePrint | Print fulfillment |
| Twinklprint | Print fulfillment |
| UniUni | Shipping label purchase |
| KiloShips | Shipping label purchase |
| EasyPost | Shipping label purchase |
| APC Postal Logistics | International shipping |
| Sign in with Google | |
| AWS S3 | File storage |
| AWS SES | Email delivery |
Each third-party service has its own privacy policy governing their use of your data.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We share data only:
- With fulfillment factories and shipping carriers (name and shipping address of buyers) to produce and ship orders
- With ShipStation, to obtain shipping addresses for Etsy orders and to send tracking numbers back to Etsy
- When required by law or legal process
- With your explicit consent
6. Data Retention
- Marketplace order data is used only to fulfill the seller's orders, and is never sold or used for advertising
- Order data is retained for 3 years for business record purposes
- When a seller disconnects a marketplace integration, OAuth tokens are immediately deleted
- Sellers may request deletion of their account and associated data at any time
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Data portability
To exercise these rights, contact us at api.dev@inkica.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via email or a notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
InkicaEmail: api.dev@inkica.com
Website: https://inkica.com